Luca Aceto

Reading your new bill may seem daunting at first, which is why we would like to help you! When you receive your first bill, please send a copy (via email or hard copy) to customercare@revolusun.com, and we will guide you through.

If your bill is still high after your panels have been installed, here are some questions to ask: If you have answered no to all of these questions, please call our Oahu solar installation technicians at (808) 748-8888.

The HECO meter and PV system stay with the home which is a great selling point for you! Just call us with your HECO meter number and we will send you a warranty transfer form to fill out and send back to us.

The utility generally applies a minimum charge for their service of between $15 and $20, depending on a few different variables. On the months when you use more electricity than normal, your utility will provide you with any extra kilowatt hours you need, and usually the extra credits you had in the bank (Net Energy … Read more

If you need to remove your panels for reroofing, you may contact us at (808) 748-8888. Please give RevoluSun Smart Home ample lead time to schedule the appointment (at least two weeks.)

Check your internet connection to make sure that it is functioning properly. Choose a monitoring video to help you troubleshoot your specific device at YouTube. Wait for 24 hours. If you still can’t see any information, give Customer Care a call at (808) 748-8888.

The monitoring lets us know what is being produced, and that system in no way affects the PV production. Your monitoring system gathers the data from your PV system, and sends it to the servers at your PV’s producer’s company.

If you have monitoring services with your system, you can check on your system at any time via your monitoring provider. Visit the SunPower or Enphase sites to monitor your energy production. If you did get monitoring and you suspect that your system is not performing optimally, please contact customercare@revolusun.com.

For Net Metered solar systems your system will NOT continue to produce power if the electricity goes out. In order to protect the utility company’s workers that may be servicing the power lines in the event of an outage, the system will automatically shut off, only to power back up when service is restored. For … Read more

Surprisingly, your system can still produce some electricity during cloudy or rainy days. Although there is temporary production loss, it will not affect the long-term production estimates for your system.