Privacy Policy – RevoluSun
Effective Date: 10.21.24
1. Introduction
Welcome to RevoluSun (“us”, “we”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the “Service”).
2. Information Collection
We collect several types of information for various purposes to provide and improve our Service to you:
2.1 Personal Data
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data
2.2 Usage Data
Information collected automatically, including IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.
2.3 Location Data
We may use and store information about your location if you give us permission to do so.
3. Use of Data
RevoluSun uses the collected data for various purposes:
• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
4. Cookies
While we do not use cookies for tracking purposes, our Service may use “cookies” to enhance user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
6. Data Transfer
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
7. Disclosure of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of RevoluSun
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability
8. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
9. Your Data Protection Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
10. Account Deletion and Data Removal
To delete your account or request data removal, please navigate to the Settings section of our mobile application. Follow the prompts for account deletion or data removal. If you encounter any issues, please contact our support team at support@revolusun.com.
11. Service Providers and Data Sharing
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
11.1 Customer Relationship Management (CRM) and Support
We use ZenDesk for both our Sell CRM system and customer support. Your data may be sent to ZenDesk for these purposes. For more information on ZenDesk’s privacy practices, please visit Zendesk’s Privacy Policy.
11.2 Solar Design and Proposal
We use OpenSolar for solar design and proposal generation. Your data may be shared with OpenSolar for these purposes. For more information on OpenSolar’s privacy practices, please visit Open Solar’s Privacy Policy.
11.3 Payments
We use third-party services for payment processing:
Apple Store In-App Payments
Stripe
OpenSolar
Please note that OpenSolar serves as both a solar design tool and a payment processor in our service ecosystem.
12. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: support@revolusun.com
